Viking Sneaker Cancellation Policy

Last updated: 3 August 2026

At Viking Sneaker, we value transparency and our customers' satisfaction. This Cancellation Policy sets out the conditions for cancelling orders placed in our online store.

1. Cancellation Before Dispatch

The customer may request the cancellation of an order before it is handed over to the carrier.

If the order has not yet been processed or shipped, it will be cancelled free of charge and the refund will be made to the payment method used for the purchase.

2. Orders Already Shipped

Once the order has been shipped, it is no longer possible to cancel the purchase immediately.

In this situation, the customer should wait to receive the product and may then exercise the right of withdrawal provided for in Article 9 of Directive 2011/83/EU, subject to the conditions of the Returns, Exchanges & Refunds Policy.

3. Cancellation for Non-Payment

Orders whose payment has not been confirmed may be cancelled automatically after the period set by the payment method used.

In these cases, the customer will not be charged anything.

4. Cancellation Due to Lack of Stock

In exceptional cases where the product becomes unavailable after the purchase has been confirmed, Viking Sneaker may cancel the order.

In this case, the customer may choose:

• replacement with another available product;

• credit for a future purchase;

• a full refund of the amount paid.

5. Suspected Fraud

To keep transactions secure, Viking Sneaker may cancel orders that show signs of fraud, inconsistent customer details or irregularities identified during the security review.

Whenever possible, the customer will be contacted to confirm the information before any final action is taken.

6. Refunds

When a cancellation results in money being returned, the refund will be issued according to the payment method used:

• Refund request: the refund will be requested from the payment provider once the cancellation has been confirmed.

• When it appears: how long it takes for the credit to show depends on your bank, card issuer or payment provider, and it may appear on your current or a subsequent statement, in line with the timeframes and procedures of the financial institution concerned.

7. How to Request a Cancellation

To request the cancellation of an order, please contact our customer service team through the official channels listed on our website, providing:

• order number;

• full name;

• email address used for the purchase;

• reason for the cancellation.

Our team will review the request and let you know the next steps.

8. Changes to this Policy

Viking Sneaker may update this Cancellation Policy at any time to reflect legal, operational or commercial changes.

The most recent version will always be available on this page.

9. Contact

If you have any questions about this Cancellation Policy or about the status of an order, please contact us through the official customer service channels available on our website.