Terms & Conditions

Terms & Conditions

Last updated: 9 August 2026

Welcome to Viking Sneaker. Here you will find sneakers from the leading sports and streetwear lines, with friendly, transparent customer service. These Terms & Conditions explain the rules of the relationship between you and our store: how browsing, buying, payment and delivery work, and what your rights are. Please read them carefully before buying: by using the website or placing an order, you agree to everything set out here.

These Terms bring together the Terms of Use (rules for browsing and accounts) and the Conditions of Sale (the contract for your purchase). They are based on European consumer protection law, in particular the Consumer Rights Directive (Directive 2011/83/EU) and the E-Commerce Directive (Directive 2000/31/EC), on applicable contract law and on the General Data Protection Regulation (GDPR, Regulation (EU) 2016/679).

1. Who we are and definitions

Viking Sneaker is an independent online store, hosted on the Shopify platform, specialising in the online retail sale of sneakers. We have 5 years in business and more than 4,000 pairs shipped.

Store identification details, as required by European consumer protection law (Directive 2011/83/EU):

  • Company name: Viking Sneaker (also known as Viking Sneakers)
  • Company registration number: [COMPANY REGISTRATION NUMBER]
  • Address: [ENDEREÇO]
  • Official website: vikingsneakers.shop

To make everything clear, throughout this document:

  • Store, Platform or Viking Sneaker: the official website and sales operation of Viking Sneaker.
  • User: anyone who accesses or browses the website.
  • Customer or Consumer: anyone who makes a purchase in the Store.
  • Products: the sneakers offered in the Store (sports, casual, running, basketball and streetwear lines, in sizes 33 to 44), as well as any matching sets and sportswear available in the catalogue.

Our official contact channels are WhatsApp [TELEFONE], our main channel, and email at [E-MAIL]. We are available Monday to Friday, 09:00 to 18:30, and on Saturdays, 09:00 to 13:00 (Brasília time, UTC-3).

2. Acceptance of the Terms

Using the website and/or placing an order means full acceptance of these Terms and of the other policies referred to here. If you do not agree with any point, you should not use the Platform or make purchases.

The version published at the time of your visit or purchase always applies. You can save and print this document at any time for your records. Clauses that limit rights are highlighted, in line with European consumer protection law.

3. Age and capacity to buy

To buy in your own name, you must be aged 18 or over and have full legal capacity under applicable law.

Teenagers aged 16 to 18 may enter into contracts with the assistance of their parents or legal guardians, who are responsible for the purchase. In that case, the teenager's data needed to complete and deliver the order is processed on the basis of the performance of the contract and the guardian's assistance (see the section on minors in the Privacy Policy).

Anyone under 16 cannot enter into contracts with the Store.

When buying, you declare that your details are true, accurate and up to date and you undertake to keep them up to date.

4. Account and password

At Viking Sneaker, you can buy as a guest (quick checkout) or create an account to track your orders more easily. Creating an account is optional.

If you create an account, it is personal and non-transferable. You are responsible for keeping your password safe and for all activity carried out under your login, and you must let us know immediately on WhatsApp [TELEFONE] in the event of unauthorised use. This does not exclude our liability for any failures of the system itself: the security of the Store's environment is our risk, not yours.

5. What Viking Sneaker sells

Viking Sneaker sells, at retail, high-quality sneakers from the leading sports and streetwear lines, such as Nike, Air Jordan, Adidas, New Balance, Asics, Off-White and Balenciaga, among others. The catalogue may also include matching sets and sportswear.

We stock sizes 33 to 44 (Brazilian sizing), depending on the availability of each model. The exact size of each pair is shown on the product page, together with the size chart.

All products are subject to availability from our partner suppliers. Images are for illustration purposes and colours may vary depending on the calibration of your screen; size, insole length and fit should be checked against each product's size chart before buying.

6. How buying works, when the contract is formed and cancellation within 24 hours

The buying process is simple: you choose the product (model, colour and size), add it to your cart, identify yourself, pay and receive confirmation.

The order you send is a purchase offer. The Store sends an immediate electronic confirmation that the order has been received (as required by EU e-commerce rules), and the contract is concluded when payment is approved (in accordance with applicable contract law).

Cancellation within 24 hours: if you change your mind right after buying, you can cancel the order free of charge within 24 hours of payment confirmation, as long as the order has not yet been dispatched. Just message us on WhatsApp with your order number, and the refund is made in full.

Once payment has been approved, the offer and the advertised conditions are binding on Viking Sneaker (in line with European consumer protection law). In other words: we do not cancel paid orders simply for our own convenience. The Store only cancels an order that has already been paid for in two objective, clearly defined situations:

  • (i) an obvious, gross pricing or offer error (see section 7); or
  • (ii) genuine, duly proven unavailability of the product or size from our suppliers.

In these cases, we always inform you and refund the amount paid immediately and in full. If an item is unavailable, we also offer an equivalent product where possible, at your option.

This is not the same as your right of withdrawal: for online purchases, you can withdraw from your order within 14 calendar days of receipt, without giving any reason and at no cost, with a full refund of the amount paid, including shipping (Article 9 of Directive 2011/83/EU). This right applies to all products in the Store. Details on how to exercise it are set out in the Returns, Exchanges & Refunds Policy.

The Shipping & Delivery Policy, the Returns, Exchanges & Refunds Policy, the Privacy Policy and the Cookie Policy form part of this contract.

7. Prices and correction of pricing errors

Prices are shown in the currency displayed in the store and may change at any time. But rest assured: the price in force when you place your order is the one that applies; any later change does not affect an order that has already been confirmed.

All prices are displayed clearly, accurately and prominently next to each product, as required by European consumer protection law, including the rules on price indication. Any additional charges, where applicable, are shown on the product page before you add the item to your cart.

Miscalculated promotions or modest price differences are honoured by the Store. Viking Sneaker may only decline to confirm an order in the event of an obvious, gross error in price, meaning a price that anyone would immediately recognise as a clear mistake (for example, a pair advertised at one hundredth of its usual price). In that case, the order is cancelled with an immediate and full refund of the amount paid.

This approach follows the well-established legal understanding that the duty to honour an offer is not absolute in the face of a gross system error, but covers only obvious errors, never a simple aggressive discount or a genuine promotion.

The shipping cost and any additional charges are always shown before you complete your purchase.

8. Payment and fraud prevention

Payments are made through the secure Shopify checkout. The Store does not store your full card number.

Payment methods: we accept the payment methods shown at checkout, which are displayed clearly before you complete your purchase.

Total price: before you complete your order, the checkout shows the total amount payable.

Fraud prevention: every order is subject to approval by the anti-fraud system. We may request confirmation documents and refuse transactions showing signs of fraud, always refunding in full any amounts paid if the order is not confirmed.

9. Sizing, order checks and product condition

Sneakers are a sized product, and choosing the right size is what makes you happy with your purchase. For everything to go perfectly, the following rules apply:

  • Check before completing your order: the order is picked exactly as you select it on the website (model, colour and size). Check the size you have chosen, within the 33 to 44 range, against the size chart on the product page and, if in doubt, measure the length of your foot in centimetres or talk to us before buying.
  • Picking after payment: the pair is picked and checked by our team and our partner suppliers after payment has been confirmed, which may add a few days to the dispatch time; this is always shown on the product page or in the order confirmation.
  • Changes or cancellation: you can change the size or colour, or cancel the order, free of charge within 24 hours of payment, before dispatch, via our WhatsApp.
  • Your rights remain intact: the 14-calendar-day right of withdrawal from receipt (Article 9 of Directive 2011/83/EU) applies in full, as does the legal guarantee against defects under European consumer protection law.
  • Our mistake, our cost: if the pair arrives in a different size, model or colour from the one you ordered, or with any defect, the correction, exchange or refund is made in full and at no cost to you.
  • Courtesy exchange: only a size or style exchange (for example, changing the size after the legal period) requires the product to be unworn, with no signs of wear on the sole, with its tags and in its original box, with all the accessories that came with the pair. The specific conditions are set out in the Returns, Exchanges & Refunds Policy. This never applies to the legal right of withdrawal or to defects.

10. Operations, shipping and timeframes

Viking Sneaker works with partner suppliers and distribution centres: once payment has been confirmed, your order is prepared and dispatched, and delivery is made by our shipping partners.

  • Estimated delivery time: shown at checkout, depending on the destination country. Because it depends on logistics stages that are not under our direct control, this timeframe is an estimate and we cannot guarantee an exact arrival date.
  • Tracking: you receive tracking information so you can follow your order's journey. If you have any questions along the way, just message us on WhatsApp.
  • Responsibility is ours: our partner suppliers and shipping partners are part of our supply chain. Any failure on their part (significant delay, loss, damage) is our problem to solve, never yours. In the event of a confirmed loss, you choose between reshipment of the product or a full refund.
  • Unjustified delay: if the estimated delivery time is significantly exceeded, get in touch: we will track the parcel, resolve the issue with our partner and, if there is no solution within a reasonable time, you can choose to cancel with a full refund.

Full details of shipping costs, timeframes and tracking are set out in the Shipping & Delivery Policy.

11. Intellectual property

The Viking Sneaker brand, logo, layout, texts, own photos and other original content on the website are owned by or licensed to Viking Sneaker and are protected by trade mark and industrial property law and copyright law.

Reproducing, copying, scraping, redistributing or commercially exploiting this content without express authorisation is prohibited. The licence to use the website that we grant you is limited, personal, non-exclusive and revocable.

12. Prohibited conduct

When using the Platform, you agree not to:

  • commit payment fraud or use third-party data without authorisation;
  • bypass the website's security mechanisms;
  • use bots, scripts or scraping to collect data or place automated orders;
  • introduce viruses, malware or any malicious code;
  • publish unlawful or defamatory content, or content that infringes the rights of third parties;
  • deliberately provide false or incomplete delivery details;
  • make purchases by automated or fraudulent means, including to get around promotions, discount codes or limits per customer.

Failure to comply entitles Viking Sneaker to suspend or close your account, without prejudice to any applicable legal action.

13. Reviews and content you publish

If you leave a review, comment or photo in the Store, you guarantee that the content is truthful and your own, and you grant Viking Sneaker a licence to display it on our channels.

We may moderate content that is unlawful, offensive or in breach of these Terms, but we never use moderation to censor legitimate customer complaints. Your honest opinion is welcome, whether it is praise or criticism.

14. Limitation of liability

Viking Sneaker does its best to keep the website online and working well, but is not liable for external unforeseeable circumstances or force majeure beyond its control and outside its supply chain.

Apart from that, we want to be clear: Viking Sneaker is liable to the Consumer, jointly and on a strict-liability basis, for defects in its products and services and for any damage they cause, under European consumer protection law, and nothing in these Terms limits those rights.

In particular, the Store does not pass on to you the risk of failures by its suppliers, processors or partners, including partner distribution centres, the payment intermediary and our shipping partners. They are all part of our supply chain and any problem is resolved internally by Viking Sneaker, without affecting your rights.

15. Third-party links and services

The website may contain links to external pages, provided for convenience only. Viking Sneaker does not control and is not responsible for the content and practices of third-party websites that you choose to visit.

This is not to be confused, however, with our responsibility for the partners that are part of the Store's own sales and delivery operation (such as suppliers, shipping partners and the payment gateway): they are liable together with Viking Sneaker towards the Consumer, as set out in section 14.

16. Data protection and consent

Your personal data is processed in accordance with the General Data Protection Regulation (GDPR, Regulation (EU) 2016/679) and the ePrivacy Directive (Directive 2002/58/EC). Consent to the collection and use of data and cookies is obtained separately from the other clauses (Article 7 of the GDPR).

Full details of what data we collect, what we use it for and how you can exercise your rights are set out in the Privacy Policy and the Cookie Policy. Data subject requests are answered within 15 days, and the Store keeps application access logs for at least 6 months, in confidence.

17. Changes to these Terms

Viking Sneaker may update these Terms at any time by publishing the new version with its effective date. Any purchase you have already made continues to be governed by the Terms in force on the date of your order, with no retroactive effect against the consumer.

18. Applicable law and jurisdiction

These Terms are governed by applicable law, including the European consumer protection rules in force in your country of residence. The courts of the Consumer's place of residence have jurisdiction to resolve any matter arising from this relationship, in line with EU rules on consumer contracts.

Before any dispute, we prefer to sort things out by talking: contact us on WhatsApp [TELEFONE] or by email at [E-MAIL]. You can also find information on your rights and on out-of-court dispute resolution on the European Commission's Your Europe portal.

19. General provisions and other policies

If any clause of these Terms is found to be invalid, the remaining clauses remain fully in force.

These Terms form part of, and should be read together with, the Legal Notice, the Shipping & Delivery Policy, the Returns, Exchanges & Refunds Policy, the Privacy Policy and the Cookie Policy. Common questions are answered in our Frequently Asked Questions (FAQ).

Any questions at all? Get in touch with Viking Sneaker:

  • WhatsApp (main channel): [TELEFONE]
  • Email: [E-MAIL]
  • Customer service hours: Monday to Friday, 09:00 to 18:30; Saturday, 09:00 to 13:00 (Brasília time, UTC-3).

Step into your next pair. Step into Viking Sneaker.