Shipping & Delivery

Shipping & Delivery Policy

Last updated: 9 August 2026

We know how hard it is to wait when a new pair is on its way. That is why this page explains clearly how, when and where we ship your orders, how long each stage takes and what happens if something does not go to plan. Please read it carefully before completing your purchase: the information below forms part of your purchase contract with Viking Sneaker (vikingsneakers.shop).

Products sold by Viking Sneaker are shipped by our partner suppliers and delivered to your door by our shipping partners, to the destinations available at checkout. As far as you are concerned, responsibility for delivery is ours: the suppliers and the carrier are the store's partners, so any problem with delivery times, lost parcels or damage is resolved directly with Viking Sneaker, without you having to chase anyone. We have 5 years in business and more than 4,000 pairs shipped.

The golden rule: the total time until your sneakers reach your door is the sum of two separate stages, which we always state separately:

Total time = dispatch time (preparation and dispatch) + delivery time (transport)

1. Dispatch time (preparation and dispatch)

This is the time between payment confirmation and the dispatch of your order by the supplier.

  • Orders in general: dispatch takes place within 2 to 5 working days of the purchase being confirmed.
  • Limited-edition models or less common sizes: these go through more careful picking and size checks, so they may need a few extra working days before dispatch. It is worth allowing for this if the pair is for a special occasion.

Important points:

  • The dispatch time only starts once payment has been approved. Approval times depend on the payment method you choose from those shown at checkout.
  • Orders approved at weekends or on public holidays start being processed on the next working day.
  • Need to change something, including the size you chose? You can cancel your order free of charge within 24 hours of payment, as long as it has not yet been dispatched. Just message us on WhatsApp.

2. Delivery time (transport)

This period is counted from dispatch (not from the date of purchase).

  • Estimated delivery time: shown at checkout, and it depends on the destination country.
  • Shipping options: the options available for your address are shown at checkout, together with their cost and estimated delivery time.
  • As this is an international shipment, we cannot speed up the parcel once it has been dispatched or guarantee an exact delivery date. The estimate shown at checkout is realistic and is met for the vast majority of orders.
  • When customs inspections are slower than usual, delivery may take longer than the estimate shown at checkout. This is the exception, not the rule, but we would rather you knew before you buy.

Factors that may affect delivery: in addition to customs inspections, delivery times may be affected by weather conditions, airport traffic, postal or carrier strikes and other force majeure events. In these cases, we follow your order closely and keep you informed.

The carrier will attempt delivery at the address provided. If nobody is available to receive the parcel, a notice is left and the parcel is available for collection from the carrier's local collection point for a few days. If it is not collected within that period, the parcel may be returned to the sender. In that case, see section 6 below.

3. Tracking

As soon as your order has been dispatched, you receive the tracking number through our official channels, email and WhatsApp, so you can follow its journey on the carrier's website.

As this is an international shipment, it is normal for the tracking number to take a few working days to show the first movements in the system, and for it to go a few days without updates while the parcel is in transit between countries or going through inspection. This does not mean that your parcel has stopped: it is still on its way.

For any questions about tracking, message us on WhatsApp [TELEFONE] or email us at [E-MAIL].

4. Duties and taxes

No surprise charges here: all customs fees are paid in full by Viking Sneaker. You only pay the order amount and the shipping cost shown at checkout, and nothing else is charged on delivery.

If you receive any unexpected charge relating to your parcel, do not pay anything before talking to us: contact us on WhatsApp and we will take care of it.

5. Delivery delays

First of all, don't worry: check the tracking and the estimated delivery time (the one shown at checkout, which may be longer if your parcel is held at customs). Most "delays" turn out to be deliveries still within the normal timeframe, or an update that the carrier's system has not shown yet.

If your order is genuinely overdue, just let us know. We open an investigation with our partners and the carrier and get back to you within 2 working days with a concrete update.

And rest assured: a delay is our problem, not yours. In line with European consumer protection law, if delivery is not made, the choice is yours. You can:

  1. Insist on delivery of the product; or
  2. Accept another equivalent product; or
  3. Cancel the order and receive a full refund (product + shipping).

We will never push you into an exchange or "store credit" if what you want is your money back. The decision is 100% yours.

6. Incorrect address or order returned by the carrier

Made a typo in your address? No stress: you can check and correct your address free of charge until the order is dispatched (while it has not yet been shipped). Contact us as soon as possible on WhatsApp [TELEFONE]. The sooner the better, because once the order has been dispatched we cannot change the destination.

If the parcel is returned to the sender because of an incomplete or incorrect address provided by you, because nobody was available for the delivery attempts or because delivery was refused, reshipping requires a new shipping payment (the return was not caused by the store, so it is not a delay or loss on our part). If you prefer not to have it reshipped, we refund the product, deducting only the original shipping cost already used (if any).

Important note: your right of withdrawal always comes first. If, within 14 calendar days of receipt (or of the failed delivery attempt that counts as the order being made available to you), you exercise your right of withdrawal, the refund is full, including the original shipping cost, and the "new shipping fee / shipping deduction" rule above does not apply. Withdrawal within the deadline always prevails (Article 9 of Directive 2011/83/EU), whatever the model or size purchased, as long as the pair is returned unworn, with no signs of wear on the sole, with its tags and in its original box. Details of this right are set out in the Returns, Exchanges & Refunds Policy.

7. Lost parcels

If your parcel gets lost on the way, Viking Sneaker covers the loss, full stop.

Once the loss has been confirmed, we reship the product or give you a full refund, including shipping, whichever you prefer. To confirm the loss with the carrier and our partners, there may be an investigation period of up to 7 working days before reshipping or refunding. We will keep you informed throughout the process.

8. Wrong item or damage on delivery

Did your product arrive damaged in transit, or did you receive a different item from the one you ordered (a different size, model or colour from the one purchased)? We will sort it out, and the cost is on us.

To speed things up, when you receive your order:

  • Record a video of yourself opening the parcel, making sure the shipping label is visible before you open it (this is the golden tip and gets everything resolved faster).
  • Take photos of the packaging, the box and the pair, clearly showing the problem.
  • Check the size on the box label and on the insole as soon as you open it. We stock Brazilian sizes 33 to 44, and checking straight away avoids any headaches later.
  • Send everything to us on WhatsApp [TELEFONE] within 72 hours of receipt.

Once the damage or discrepancy has been confirmed, Viking Sneaker covers the exchange and the shipping both ways. In these cases, keep the original box and do not wear the pair: this guarantees the exchange with no discussion.

This 72-hour timeframe is a request for speed to make it easier to investigate with our partners. It does not exclude or reduce your legal guarantee against product defects, nor the 90-day period to report a defect, which follows the rules of our Returns, Exchanges & Refunds Policy.

Need help with your delivery?

Our main channel is WhatsApp, where we sort out tracking, timeframes and any logistics question quickly and with a human touch:

  • WhatsApp: [TELEFONE]
  • Email: [E-MAIL]
  • Customer service hours: Monday to Friday, 09:00 to 18:30; Saturday, 09:00 to 13:00 (Brasília time, UTC-3)

Want to know more about what happens after delivery (exchanges, returns and refunds)? Take a look at the Returns, Exchanges & Refunds Policy and the Frequently Asked Questions (FAQ). Get ready for your new pair!

Trader details (Directive 2011/83/EU):

  • Store: Viking Sneaker (vikingsneakers.shop)
  • Company registration number: [COMPANY REGISTRATION NUMBER]
  • Address: [ENDEREÇO]
  • Email: [E-MAIL]
  • WhatsApp: [TELEFONE]