Contact Us

Contact Us

Last updated: 9 August 2026

Have a question about a pair, want to follow your order, need help finding the right size or want to know more about payment? Talk to us. The Viking Sneaker team gives you real answers: fast, human and straight to the point. We have 5 years in business and more than 4,000 pairs shipped to our customers.

WhatsApp, our fastest channel 📲

For questions about products, sizing, model availability, payment, tracking, exchanges and returns, WhatsApp is the quickest way to get things sorted.

Chat with us on WhatsApp

WhatsApp: [TELEFONE]

Email 📧

Prefer to write in your own time? Send us a message:

[E-MAIL]

If you can, please include your order number, the model and the size of the pair, along with a short description of your request. This speeds things up and saves an extra round of messages.

Customer service hours ⏰

  • Monday to Friday: 09:00 to 18:30
  • Saturday: 09:00 to 13:00

Brasília time (UTC-3), excluding public holidays in Brazil. Messages sent outside these hours are answered during the next service period.

Response time

We reply to every message within 1 working day. That is our first-response commitment to you.

In any case, we never take more than 5 days to reply, and your rights under European consumer protection law always apply. Requests about exchanges, returns or refunds also follow the timeframes set out in our Returns, Exchanges & Refunds Policy.

Contact form

If you prefer, you can also use the form below: just fill in your name, email address and message (plus your order number if you are already a customer) and we will get back to you within the timeframes above.

Before you get in touch, take a look 🔎

Many questions are already answered on our Frequently Asked Questions page: delivery times, the size chart (we stock sizes 33 to 44, Brazilian sizing), payment (we accept the payment methods shown at checkout) and exchanges. If you cannot find what you are looking for, just get in touch.

Company details

  • Store: Viking Sneaker
  • Website: vikingsneakers.shop
  • Company registration number: [COMPANY REGISTRATION NUMBER]
  • Address: [ENDEREÇO]
  • Email: [E-MAIL]
  • Phone/WhatsApp: [TELEFONE]

Our address is for administrative purposes only and is not a physical shop or a collection point. Returns and exchanges should only be sent after you have received our instructions, as set out in our Returns, Exchanges & Refunds Policy.

You can count on Viking Sneaker. Let's get that pair on your feet. 💚