Viking Sneaker Shipping Policy

Last updated: 3 August 2026

At Viking Sneaker, we aim to provide a safe, transparent and efficient shipping process. By placing an order in our store, the customer agrees to the conditions described in this Shipping Policy.

1. Order Processing

Once payment has been confirmed, the order goes through a stage of review, picking, checking and preparation for dispatch.

Processing normally takes 1 to 5 working days and may take longer during periods of high demand, promotions, public holidays or special occasions.

The delivery time shown at the time of purchase only starts once the order has been processed.

2. Shipping Methods

Deliveries are made by our shipping partners, depending on availability for the address provided by the customer.

The carrier is selected automatically based on the delivery region, delivery time and logistics availability.

3. Delivery Time

The estimated delivery time is shown at checkout and may vary according to:

• the destination country and postcode;

• the shipping method chosen;

• the carrier's logistics availability;

• weather conditions;

• periods of high demand.

The timeframes shown are estimates and may change due to external factors beyond Viking Sneaker's control.

4. Tracking Number

As soon as the order has been dispatched, the customer will receive a tracking number by email or through another contact channel provided when ordering.

Tracking updates depend on the carrier responsible and may take a few hours or days to appear after the parcel has been sent.

5. Delivery Address

The customer is responsible for providing all delivery details correctly.

If the address provided is incorrect or incomplete and the order is returned to the sender, a new shipment will require payment of a new shipping fee, where applicable.

6. Delivery Attempts

Carriers may make more than one delivery attempt, in accordance with their internal policies.

If all attempts fail because nobody is available to receive the parcel, the address is incorrect or for similar reasons, the order may be returned to the distribution centre.

7. Delivery Delays

Although we work hard to meet all the timeframes provided, delays may occur due to factors such as:

• strikes;

• weather conditions;

• logistics restrictions;

• accidents;

• operational problems at the carriers;

• customs and cargo inspections;

• force majeure.

In these cases, Viking Sneaker will follow up on the shipment with the carrier to find the best possible solution.

8. Orders Shown as Delivered

If tracking shows that the order has been delivered but the customer has not received it, we recommend:

• checking with family members, neighbours or the building concierge;

• confirming the address provided in the order;

• contacting us so that we can open a claim with the carrier.

9. Damaged Packaging

On delivery, we recommend that the customer checks the condition of the packaging.

If you notice signs of tampering, significant damage or other visible damage, we recommend refusing the delivery and contacting us immediately.

10. Shipping Costs

Shipping costs are calculated automatically at checkout, taking into account factors such as:

• delivery location;

• weight;

• order dimensions;

• shipping method.

Any free shipping campaigns are subject to the conditions published during the promotional period.

11. Responsibility after Delivery

Viking Sneaker's responsibility for transport ends once the carrier has officially confirmed delivery, except in the cases provided for by applicable law.

12. Contact

If you have any questions about the shipment of your order, our customer service team is available through the official channels listed on our website.